Empower Patient Services
With Empower Patient Services, you come first
You will always have a dedicated team of real people to support you throughout your ORLADEYO® journey.
One stop for all of your ORLADEYO needs
Your dedicated team is here every step of the way, including:
Getting started on ORLADEYO
- A team of experts will manage the insurance process
- Help exploring financial support options regardless of insurance status
- Financial assistance available for eligible patients
- $0 copay if you are commercially insured, up to the annual program maximuma
- Quick Start shipment of ORLADEYO to minimize delays or disruptions in accessing treatment for eligible patientsb
- On average, patients receive their first shipment of ORLADEYO in less than a week after their prescription has been received
Shipments your way
- Coordinate your shipment through proactive phone calls from your team or on your time with the ORLADEYO Empower Patient Services portal
- The power to choose when and where you receive your shipment of ORLADEYO
Personalized support
- Customized communications
- A dedicated team of pharmacists available 24/7
- Resources to support your needs
aSubject to terms and conditions of the Co-pay Assistance Program, which you can obtain from your Empower Patient Services team. Not valid for prescriptions eligible to be reimbursed, in whole or in part, by federal or state programs (including any federal or state prescription drug assistance programs). BioCryst reserves the right to rescind, revoke, or amend the program at any time without notice.
bSubject to terms and conditions of the Quick Start program. BioCryst reserves the right to rescind, revoke, or amend the program.
Meet your support team
— Michelle, patient support manager
Meet the Empower Patient Services team.
We are your Empower Patient Services primary point of contact for ORLADEYO. We‘re here to answer questions, provide resources, help manage the insurance process, and share timely updates. We streamline communication by working on your behalf with the rest of the Empower Patient Services team, including your healthcare provider.
We‘re the friendly voice answering telephone calls directed to our Empower Patient Services main line and proactively calling you to coordinate your next shipment of ORLADEYO. We process the paperwork and work with your healthcare provider to ensure we have an accurate and complete start form so you can quickly start treatment.
We work directly with your insurance company to investigate your benefits and identify the best path forward for your access to ORLADEYO. We partner with your healthcare provider and work on your behalf to remove barriers to treatment.
We‘re dedicated to obtaining approval from your insurance company for the treatment you and your healthcare provider have decided is right for you. We partner with your healthcare provider and work directly with your health insurance to initiate appeals for denied claims or authorizations.
We offer in-depth initial counseling to further support treatment transition instructions from your healthcare provider and share tips to help with side effects while your body adjusts. We monitor how you are managing your diagnosis and taking your medication, and we keep in touch with your healthcare provider to make sure things are going smoothly. We‘re available 24/7 to field any medical questions about ORLADEYO.
more about how we can help YOU.
Hear patient and prescriber experiences with Empower Patient Services.
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